Shipping policy

Thank you for shopping with Mentha Nova. We work hard to process and deliver your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information.

Processing times may be slightly longer during high-demand periods, holidays, or promotional events.

Shipping Options

We offer the following delivery options:

Standard Shipping
Estimated delivery: 10–15 business days

Express Shipping
Estimated delivery: 7–13 business days

Delivery times are estimates and may vary depending on your location, customs processing, and local carrier conditions.

Tracking Your Order

Once shipped, you will receive a tracking number via email. Please allow a few days for tracking updates to appear in the carrier’s system.

Delays

While we aim to meet the estimated delivery times, occasional delays can occur due to factors outside our control such as customs inspections, weather, or courier disruptions. We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping details are correct at checkout. Mentha Nova is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact our support team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.